HAIR

WHAT IS RAW VIRGIN HAIR?

Raw virgin hair is hair that has not been dyed, bleached, straightened, or chemically altered in any way. Our hair is collected from single donors, sanitized, hackled, wefted, washed, then sent to you! All of our hair is in its natural state when cut, with the cuticle intact and aligned in the same direction. This prevents the hair from matting and tangling. The hair is extremely healthy, and will look gorgeous, wash after wash.

WHERE DOES ROSE GOLD HAIR COME FROM?

Our hair is hand selected and sourced from various countries in Southeast Asia and India. Our owner, Chanel, has traveled to these countries to travel through villages and collect hair. She has teamed up with her own factory in Southeast Asia where the hair is wefted and prepped for clients. We at Rose Gold Hair stand behind the authenticity of our product 100% And vow that our hair has not been chemically altered in anyway.

HOW MUCH HAIR IS IN EACH BUNDLE?

All hair from Rose Gold Hair is approx. 100g or between 3.3-3.7oz.

HOW MUCH HAIR WILL I NEED?

For a full install, you will need 3 bundles if using lengths shorter than 20″ inches. For hair measuring 22 inches and up, it is recommended to use 4 bundles. For lengths 30 inches and longer, you will need 5 bundles. When using a closure, between 3-4 bundles are recommended for a voluminous look although 2-3 bundles can complete the install. When using a lace frontal, between 3-4 bundles are recommended for a voluminous look although 2-3 bundles can complete the install.

HOW LONG WILL THIS HAIR LAST?

With proper care, our hair will last over 3 years. To ensure that you’re protecting your investment, Rose Gold Hair provides a hair care maintenance guide on our site to make sure that you get the most out of your hair.

HOW DO I MAINTAIN MY HAIR EXTENSIONS?

To ensure that you are getting the most out of your raw hair extensions, please view our maintenance guide here: Rose Gold Hair Maintenance Guide.

CAN I COLOR AND/OR BLEACH THE HAIR?

Yes. This hair can be colored, bleached, straightened, and curled. It is recommended that you wash and condition it regularly after coloring. Treat this hair as if it is your own. And, consult with a licensed stylist for custom color.

WHAT PRODUCTS ARE SUGGESTED FOR ROSE GOLD HAIR?

We know that keeping up with your hair extensions results in longevity with our hair extensions, so we do offer products that we highly suggest for our products in particular. All products we suggest have been tried and tested and are products that we love!

 

ORDERS

WHAT PAYMENTS DO YOU ACCEPT?

Rose Gold Hair accepts MasterCard, Visa, and Discover credit and debit cards. Please note that we can only ship a credit/debit card order to the same address to which your statement is sent. Any order that fails to fit this criteria will not ship and be immediately refunded. This policy protects you from fraudulent use of your card.

HOW DO I CANCEL MY ORDER?

Please contact us to cancel an order. If your order has not departed our facilities, we can cancel the order. Please note that you will incur a $10 restock fee.

WHAT IS YOUR RETURN POLICY?

We stand behind our product and offer a 14 day return policy. If you wear the hair and it does not meet your standards, please email us to issue a refund at Orders@RoseGoldHair.com
Please keep in mind, we can not offer refunds for hair that has been chemically altered in anyway or cut in anyway. If the hair has been colored, permanently straightened or cut, we will not be able to issue a refund of any sort.

If you believe that you have received defective merchandise, please contact us immediately. Our hair undergoes a strict quality control process to ensure that our customers receive only the best virgin hair. If you have any questions comments or concerns, contact Rose Gold Hair’s customer service directly at Hello@RoseGoldHair.com
SHIPPING

WHAT ARE YOUR AVAILABLE SHIPPING OPTIONS?

(1) FLAT RATE SHIPPING WITH SIGNATURE CONFIRMATION
Rose Gold Hair currently ships orders using USPS. Orders placed at RoseGoldHair.com before 12 pm standard central time, will be shipped the same day. Flat rate shipping requires 3-5 business for delivery after it ships, in addition to a signature upon delivery. Shipping confirmation and tracking is available via email as soon as your order departs our facilities. Please note that once packages are received by USPS, we are no longer responsible for the delivery of the item. This responsibility is passed on to the United States Postal Service (800-275-8777).

(2) EXPRESS SHIPPING POLICY
Rose Gold Hair offers 1-2 day shipping for $25.00. This shipping method automatically includes insurance and signature confirmation at no extra charge.

(3) INTERNATIONAL SHIPMENTS Rose Gold Hair ships international orders via USPS priority International. International shipments cost $35.00 for any destination worldwide and are normally received within 7-9 working days. Rose Gold Hair is not responsible for any fees (custom fees or taxes) associated with your shipment upon delivery. We do not refund shipping charges for orders returned.